Customer Care Executive

Role Overview: We are seeking a detail-oriented and proactive NDR Calling Process Executive to manage and resolve non-delivery issues. The ideal candidate will be responsible for contacting customers to confirm delivery details, addressing delivery-related queries, and ensuring a smooth resolution process to enhance customer satisfaction.

Key Responsibilities:

• Customer Contact: Proactively call customers to verify delivery details and resolve nondelivery issues.

• Issue Resolution: Identify the root cause of delivery failures and work with logistics partners to resolve them promptly.

• Documentation: Maintain accurate records of customer interactions, delivery issues, and resolutions.

• Feedback Loop: Collect and report customer feedback to improve the delivery process and customer experience.

• Coordination: Collaborate with the logistics team, customer service representatives, and other relevant departments to ensure timely resolution of delivery issues.

• Follow-up: Conduct follow-up calls to ensure delivery issues have been resolved to the customer’s satisfaction.

• Escalation Handling: Escalate unresolved issues to the appropriate departments or higher management as necessary.

• Performance Metrics: Meet and exceed performance targets, including call volume, resolution time, and customer satisfaction ratings.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• This role is totally a customer service will be able to take inbound outbound calls ?
• Are you comfortable to work in between 10 to 7pm ?

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person

Speak with the employer
+91 9152884026