Customer Care Executive

What You’ll Do

• Act as the primary representative for customer queries received via WhatsApp, phone, and email.
• Respond to inquiries related to products, orders, returns, and services with clarity and professionalism.
• Maintain accurate and up-to-date records of customer interactions in the system/CRM.
• Assist customers with order tracking, cancellations, and basic troubleshooting.
• Handle and resolve basic customer complaints, and escalate complex cases to the concerned department.
• Coordinate with internal teams (sales, operations, logistics, etc.) to ensure smooth resolution of customer issues.
• Proactively follow up with customers to ensure queries are closed to their satisfaction.
• Share feedback and recurring issues with the team to help improve processes and customer experience.
• Support in preparing simple daily/weekly reports on customer queries and resolutions.
• Maintain a positive and empathetic attitude towards all customers, ensuring a high level of service quality.

What We’re Looking For

• Good verbal and written communication skills (English & Hindi preferred).
• Basic computer knowledge (MS Office, Email handling, WhatsApp Web).
• Ability to handle multiple queries at once and stay organized.
• Strong listening skills, patience, and a customer-first mindset.
• Willingness to learn and adapt in a fast-paced environment.

Bonus Points If You

• Have prior experience in a customer service/helpdesk role.
• Are comfortable with CRM or ticketing tools.
• Can create simple reports or maintain trackers for customer interactions.

Job Type: Full-time

Pay: From ₹22,000.00 per month

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person

Speak with the employer
+91 9311465778