Customer Care Executive

Job Title: Customer Care Executive
Location: Kaushambi, Ghaziabad
Department: Customer Support / Operations

We are looking for a Customer Care Executive to join our team and deliver exceptional service to our customers. You will be responsible for handling customer queries, resolving issues efficiently, and ensuring a seamless customer experience across all touchpoints.

The ideal candidate is empathetic, solution-oriented, and passionate about maintaining strong customer relationships.

Key Responsibilities:

• Handle incoming customer calls, emails, and chats promptly and professionally.
• Resolve product or service-related inquiries, complaints, and requests efficiently.
• Maintain accurate records of customer interactions and follow-ups in CRM systems.
• Provide detailed information about products, services, and company policies.
• Coordinate with internal teams (sales, technical support, logistics, etc.) to resolve complex cases.
• Ensure customer satisfaction through timely communication and problem-solving.
• Meet performance targets such as response time, resolution rate, and customer satisfaction score.
• Collect feedback from customers and share insights with the management team.

Requirements:

• Bachelor’s degree in any discipline.
• Excellent verbal and written communication skills in English (knowledge of regional languages is a plus).
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office and CRM software.
• Positive attitude, patience, and empathy while handling customer concerns.

Preferred Skills:

• Experience in hospitality, e-commerce, or service-based industries.
• Ability to multitask and work under pressure in a fast-paced environment.
• Team player with a customer-first mindset.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and training.
• Supportive and collaborative work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person