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Customer Care Executive

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Job Title: Customer Care Executive

Company: Urbaine Consumer India Pvt. Ltd. (The Wellness Shop)

Location: Indiranagar, Bangalore

Website: www.thewellnessshop.in

Channels: Email, Chat, Outbound Calls

Key Responsibilities:

  • Handle customer queries, orders, and complaints via email, chat, and calls.
  • Provide accurate product information and assist in purchase decisions.
  • Manage order tracking, returns, and exchanges.
  • Ensure timely issue resolution and follow-ups.
  • Share customer feedback to improve service quality.
  • Coordinate with sales and logistics teams for smooth operations.

Requirements:

  • 2–3 years of customer service experience (e-commerce/retail preferred).
  • Excellent written and verbal communication.
  • Strong problem-solving and multitasking skills.
  • Proficient with CRM, chat, and email tools.
  • Patient, empathetic, and customer-focused.

Benefits:

  • Competitive salary.
  • Growth opportunities.
  • Positive and supportive work environment.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

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