Customer Care Executive

Job Title: Customer Care Executive

Company: Urbaine Consumer India Pvt. Ltd. (The Wellness Shop)

Location: Indiranagar, Bangalore

Website: www.thewellnessshop.in

Channels: Email, Chat, Outbound Calls

Key Responsibilities:

• Handle customer queries, orders, and complaints via email, chat, and calls.
• Provide accurate product information and assist in purchase decisions.
• Manage order tracking, returns, and exchanges.
• Ensure timely issue resolution and follow-ups.
• Share customer feedback to improve service quality.
• Coordinate with sales and logistics teams for smooth operations.

Requirements:

• 2–3 years of customer service experience (e-commerce/retail preferred).
• Excellent written and verbal communication.
• Strong problem-solving and multitasking skills.
• Proficient with CRM, chat, and email tools.
• Patient, empathetic, and customer-focused.

Benefits:

• Competitive salary.
• Growth opportunities.
• Positive and supportive work environment.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person