Customer Care Executive

Job Descripton for Customer Care Executive
Location: Mumbai (Andheri)

Who can Apply:

• Candidate with Good communication skills
• Knowledge of call handling, phone etiquette's & Basic Email writing skills
• Fluent in English, Hindi languages
• Basic knowledge of Excel ( Vlook-up, Pivot )
• HSC completed can apply, however Graduation will be preferred.
• Minimum 6months - 1 year of experience in customer service background.
• Experience of E-commerce/ Logistics will be an added advantage.

Key Responsibilities:

• Make Outbound calls to Customer - Provide Information On Shipping and Delivery Services.
• Tracking and reporting delayed shipment on Courier Website.
• Follow up with Courier team for Delivery
• Maintain Customer Records and Manage Database
• 150 – 200 outbound calls to be made daily
• No Targets, No Sales, Laptop & Phone will be provided by the company.
• 6 days Work from Office.

Job Type: Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person