Customer Care Executive

We are looking for a motivated and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will handle customer queries, resolve concerns efficiently, and ensure a smooth and positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media.
• Resolve complaints, escalations, and service issues in a professional manner.
• Maintain accurate records of customer interactions in CRM or software tools.
• Provide product/service information and assist customers in placing orders or resolving tracking issues.
• Follow communication guidelines, scripts, and procedures.
• Coordinate with internal teams (operations, logistics, sales, etc.) to resolve customer issues promptly.
• Achieve daily/weekly performance targets such as response time, satisfaction rating, and resolution rate.
• Only Female Candidates Required

Skills & Requirements

• Excellent verbal and written communication skills in English and Hindi.
• Customer-service mindset with patience and empathy.
• Problem-solving ability and attention to detail.
• Ability to handle stressful situations and multitask.
• Basic computer knowledge (MS Office, CRM tools, email etiquette).
• Prior experience in customer support (preferred but not mandatory).

Qualifications

• Minimum: 12th Pass / Graduate Preferred
• Prior customer support or call center experience is an advantage.

Job Type: Full-time

Pay: ₹10,240.35 - ₹18,485.30 per month

Benefits:

• Cell phone reimbursement

Work Location: In person