Customer Care Executive

Job Description: Customer Support Executive

We are looking for a Customer Support Executive who can handle customer queries efficiently and ensure a smooth and positive customer experience across all touchpoints.

Key Responsibilities:

• Handle customer inquiries via calls, WhatsApp, email, and social media
• Resolve order-related queries including delivery status, returns, refunds, and exchanges
• Coordinate with internal teams (warehouse, logistics, accounts) to resolve customer issues
• Maintain accurate records of customer interactions and resolutions
• Provide timely updates to customers and ensure closure of tickets
• Handle customer complaints professionally and escalate issues when required
• Assist customers with product-related information and guidance
• Ensure high levels of customer satisfaction and brand representation

Requirements:

• Graduate in any discipline
• 1–3 years of experience in customer support (e-commerce experience preferred)
• Strong verbal and written communication skills in languages like English & Hindi.
• Comfortable handling customers on WhatsApp, calls, and email
• Ability to multitask and work in a fast-paced environment
• Basic computer knowledge (Excel, CRM tools, order management systems)
• Patient, problem-solving attitude with a customer-first mindset

Location:

Vadodara, Guja

Employment Type:

Full-time

• “Experience with Shopify, Amazon, Flipkart is a plus”
• “Ability to handle high-volume queries during sales”

Job Types: Full-time, Permanent

Pay: ₹5,000.00 - ₹12,000.00 per month

Work Location: In person