Customer Care Executive

Location: Remote (Work From Home)
Shift Timings: Any 9-hour shift between 8 AM-9 PM IST
Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off)
Salary: ₹16,000 - ₹22,000

About Datastraw
At Datastraw Technologies, we collaborate with fast-growing D2C brands to help them build meaningful and lasting connections with their customers. Delivering exceptional service is at the core of what we do. Our Customer Support team plays a vital role in this journey. From resolving queries to managing customer concerns with efficiency and empathy, the team ensures every interaction is smooth, solution-focused, and leaves a positive impression.

About the Role
We are looking for committed and customer-focused professionals who are confident in handling conversations with clarity and empathy. As a Customer Support Executive, you will engage with customers across various digital platforms, resolve their queries efficiently, and provide accurate guidance. Your role will be to ensure timely responses, maintain a professional approach in every interaction, and contribute to delivering a seamless and satisfying customer experience.

Responsibilities

• Handle customer queries across WhatsApp, Instagram, Facebook, and other digital channels.
• Handle inbound and outbound calls to share order updates and resolve customer concerns.
• Respond to customer comments and chats promptly and professionally.
• Keep customer records accurate and updated in the CRM system.
• Collaborate with internal teams and delivery partners to resolve customer issues effectively.
• Manage a high volume of customer interactions daily while ensuring accuracy and professionalism.

Who Should Apply

• Candidates with at least 3 months of experience in customer support or a similar role will be preferred.
• Excellent verbal and written communication skills in English and Hindi.
• Stay composed in challenging situations and manage customer interactions with empathy and professionalism.
• Basic computer skills with the ability to quickly learn new tools and systems.
• Must have a personal laptop and a reliable broadband internet connection.
• Should be open to working rotational shifts, including weekends and holidays, as needed.

Why Join Datastraw?

• Engage in structured, paid training to strengthen your skills in tools, systems, and communication standards.
• Performance-driven growth opportunities supported by continuous learning and development.
• Work closely with leading and rapidly growing D2C brands.
• Join a collaborative and supportive work environment that encourages continuous learning and growth.

Job Type: Full-time

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Work from home

Application Question(s):

• Do you have a personal laptop with a webcam and a high-speed broadband connection at home?
• Are you willing to work on rotational shift structure?
• Share an example of a time when you dealt with a difficult or emotional customer. What was the issue, and how did you manage the conversation?
• Tell us about a situation where you had to coordinate with another team (logistics, product, or support) to resolve a customer’s problem. What steps did you take?

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: Remote