Customer Care Executive

Noorka Logistics is seeking a dedicated and customer-focused Customer Care Executive to join our team in Dubai. This role is ideal for a professional who is passionate about delivering excellent service, handling client inquiries efficiently, and ensuring a positive customer experience within a fast-paced logistics environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding shipments, services, and company processes.
• Handle customer complaints and resolve issues effectively.
• Coordinate with logistics and operations teams to track shipments and update clients.
• Maintain detailed records of customer interactions and service requests.
• Follow up with customers to ensure satisfaction and service completion.
• Assist in onboarding new clients and guiding them through service procedures.
• Identify customer needs and suggest appropriate logistics solutions.
• Contribute to improving customer service processes and standards.

Requirements:

• Bachelor’s degree or diploma in Business Administration or a related field.
• 1–3 years of experience in customer service, preferably in logistics or supply chain.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and CRM software.
• Ability to work under pressure and manage multiple inquiries.
• Professional and positive attitude.

Skills & Competencies:

• Strong interpersonal and communication skills
• Customer-oriented mindset
• Patience and active listening ability
• Time management and organizational skills
• Ability to work independently and as part of a team

At Noorka Logistics, customer satisfaction is a key driver of our success. This Customer Care Executive position in Dubai offers an excellent opportunity to grow your career while contributing to a professional and client-focused logistics company.