Customer Care Representative

Job Description

We are looking for a Customer Care Representative to join our dynamic team. The ideal candidate will be responsible for assisting customers with travel-related queries, bookings, and after-sales support. The candidate should have hands-on experience with GDS systems (Galileo and Sabre) and excellent communication skills to ensure a smooth customer experience.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Assist customers in booking, rescheduling, and canceling travel services using GDS (Galileo and Sabre).
• Maintain accurate records of customer interactions and transactions.
• Provide timely solutions and follow up to ensure customer satisfaction.
• Collaborate with the operations team to ensure smooth execution of customer requests.

Requirements

• Education: Bachelor’s degree (minimum).
• Experience: 6 months to 1 year in a customer service or travel-related role.
• Technical Skills: Must have working knowledge of GDS systems (Galileo and Sabre).
• Soft Skills: Excellent communication, problem-solving, and interpersonal skills.
• Ability to work under pressure and handle multiple tasks efficiently.

What We Offer

• Market competitive salary
• Performance-based salary revision after the 3-month probation period
• Yearly performance bonus
• Medical coverage
• Fuel allowance after the 3-month probation period
• Paid leaves

Location

Shahrah-e-Faisal, Karachi

Job Type: Full-time

Work Location: In person