Customer Success Representative – Freight & Logistics

Location: DHA PHASE VIII (Serving U.S. & Canadian markets)

About the Role:

We are seeking motivated and results-driven Customer Support Representative to join our growing team. Experience in a freight brokerage or logistics campaign will be considered a strong advantage. This is a night shift position aligned with U.S. and Canadian market timings. You will be responsible for building strong relationships with U.S. and Canadian manufacturers, suppliers, and shippers through effective communication and outbound cold calling. The role requires excellent English communication and negotiation skills, along with the ability to perform in a fast-paced logistics environment. While prior CSR or logistics campaign experience is preferred, it is not mandatory. Fresh graduates and individuals exploring new career opportunities are strongly encouraged to apply. We provide complete training, ongoing guidance, and clear career growth opportunities to help you succeed.

Key Responsibilities:

• Proactively identify and contact U.S. and Canadian manufacturers, suppliers, and shippers through cold calling, mailing, and networking.
• Build and maintain strong professional relationships with clients, offering tailored freight solutions.
• Negotiate rates and secure competitive offers from carriers to move freight efficiently from point A to point B.
• Coordinate and track shipments to ensure timely pickup and delivery.
• Maintain accurate records of client interactions, quotes, contracts, and freight movements.
• Stay up to date with market trends, carrier capacity, and pricing strategies.

Qualifications:

• Strong verbal and written English communication skills.
• Proven ability in cold calling, sales, or customer relationship management (preferably in US logistics or transportation).
• Quick learner with the ability to adapt in a dynamic environment.
• Strong negotiation and problem-solving skills.
• Self-motivated, target-oriented, and able to work independently as well as part of a team.
• Prior experience in freight brokerage or logistics is an advantage.

What We Offer:

• Competitive base salary plus attractive commission on sales.
• Official certification and legal documentation of salary and commissions (on time, guaranteed).
• Opportunity to grow within a rapidly expanding logistics company.
• Supportive team environment with ongoing training and development.

We are an equal opportunity employer, and both men and women are strongly encouraged to apply.

Job Types: Full-time, Fresher

Pay: Rs40,000.00 - Rs120,000.00 per month

Work Location: In person