Customer Care Service Representative (E-commerce)

We are looking for an energetic and responsible Customer Care Service Representative to join our growing e-commerce team. The candidate must have strong English communication skills and knowledge of Shopify. Arabic language skills and AI knowledge will be considered an added advantage.

Key Responsibilities

• Chat with customers via WhatsApp, live chat, and social media platforms
• Track orders and provide shipping updates to customers
• Handle customer emails and resolve issues professionally and efficiently
• Process orders, refunds, exchanges, and returns through Shopify
• Coordinate with warehouse and logistics team for smooth fulfillment
• Maintain records of customer conversations and complaints
• Use AI tools (such as ChatGPT or automation tools) to improve response quality and efficiency

Qualifications

• Knowledge of Shopify platform (order management, tracking, refunds)
• Excellent English communication skills (written & verbal)
• Strong problem-solving ability
• Ability to handle customer complaints calmly
• Experience handling Shopify store operations
• Knowledge of AI tools and automation
• Arabic language proficiency

Job Type: Full-time

Application Question(s):

• The position is based in Umm Al Quwain, Do you agree to work at this location?
• What is your expected salary for this position?
• what is your notice period ?