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Customer Care Specialist
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About Prysmian
Prysmian is the global leader in the energy and telecommunications cable systems industry. With over 30,000 employees and 108 factories across 50 countries, we are shaping the future of cable technology worldwide.
In 2024, Prysmian achieved €17 billion in sales, reinforcing its position as the world’s number one cable manufacturer. We are a fully publicly traded company, listed 100% on the Milan Stock Exchange, with approximately 81% of our capital held by institutional investors.
We design, manufacture, and deliver thousands of kilometers of underground and submarine cables for power transmission and distribution, as well as medium and low voltage cables for construction and infrastructure. In telecommunications, we offer a complete range of optical fibers, copper cables, and connectivity solutions for voice, video, and data transmission.
At Prysmian, everyone has the potential to make an impact. Whether you're working in one of our global offices or production sites, you’ll be part of a company that is transforming the world through innovation and sustainability.
Why Join Prysmian?
- International career opportunities across continents and cultures
- Work for the largest and most respected global leader in the cable industry
- Be part of a company that invests in your growth, your ideas, and your future
- Contribute to a sustainable world through green technologies and smart solutions
- Thrive in a diverse, inclusive, and dynamic workplace where your impact matters
Join us and be part of a company that powers the world and connects the future.
Team Overview and Job Responsibilities
We believe that today’s talents are tomorrow’s global leaders and we are eager to brighten your future! We have an exciting opportunity to join our Customer Care team in Bursa.
The Ideal Candidate will be responsible for the following processes and tasks:
- Collaborating closely with Production Planning, Sales, Quality, and Shipment teams to ensure smooth coordination from order intake to customer delivery for domestic orders.
- Communicating directly with customers, receiving requests via Genesys, and recording them in Salesforce.
- Organizing cross-functional meetings to define action plans for customer requests and ensuring timely execution.
- Monitoring the progress of action plans to ensure on-time delivery and resolution.
- Managing and tracking returned products from customers.
- Allocating inventory and controlling finished goods stock to meet order requirements.
- Regularly reviewing service levels of tracked orders against annual targets and proactively notifying relevant sales teams of any discrepancies.
- Coordinating order follow-up, including deadline management, test scheduling, FAT (Factory Acceptance Test) organization, and shipment direction.
- Receiving customer complaints, recording them in SAP, and ensuring resolution through coordination with relevant departments and direct customer communication.
- Working in alignment with Customer Complaints Management Representatives to uphold customer satisfaction and resolve issues effectively.
Who are we looking for?
The Ideal Candidate should have the following skills:
- Bachelor’s degree in Industrial Engineering, Business Administration, Logistics Management, or related fields.
- 1–3 years of experience in a similar role
- Good written and verbal communication skills in English
- Proficiency in MS Office Applications, especially Excel.
- SAP– knowledge is an asset;
- Strong analytical thinking and problem-solving ability.
- Proactive, accountable, and independent working style.
- Customer-oriented mindset and ability to understand needs.
- Focused on innovation, collaboration, and continuous improvement.
- Acts with integrity and delivers consistent results.
If you are passionate and eager to learn, come and join us!
Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group’s success. Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.
Line Mangers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our
DE&I Page
to learn more about Prysmian's commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.
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