customer center agent

Doha, Qatar

MALAYAM - HINDI - ENGLISH Speaker customer service agent only!

Duties and Responsibilities of a Customer Service Agent

Respond to Customer Inquiries
Handle incoming calls, emails, live chats, or social media messages promptly and professionally.
Provide accurate, valid, and complete information based on company policies and products.
Resolve Complaints and Issues
Listen actively to customer concerns.
Identify and troubleshoot problems, escalating unresolved issues to the appropriate departments when necessary.
Follow up to ensure resolution and customer satisfaction.
Process Orders and Requests
Assist customers with placing, modifying, or canceling orders.
Ensure all transactions are recorded correctly in the company system.
Maintain Customer Records
Update and manage customer profiles with accurate contact details and interaction history.
Document all communications and actions taken during customer interactions.
Promote Products and Services
Inform customers about new products, promotions, or additional services.
Upsell or cross-sell when appropriate to meet customer needs and company goals.
Collaborate with Other Departments
Work closely with sales, technical support, logistics, and other teams to resolve issues efficiently.
Share customer feedback to help improve products and services.
Follow Company Procedures
Adhere to standard operating procedures, quality standards, and compliance requirements.
Protect customer privacy and handle sensitive information securely.
Meet Performance Metrics
Achieve targets related to response time, resolution time, customer satisfaction, and call handling.
Participate in regular training to improve knowledge and performance.
Handle Returns and Refunds
Assist customers with return processes, refund requests, and warranty claims, in line with company policies.
Maintain a Positive Brand Image
Represent the company in a friendly, empathetic, and professional manner at all times.