Customer Insights Analyst (Banking)

Cairo, Egypt

Determine patterns and analyse customer behaviour to address business problems and generate actionable insights
Assess the performance of different marketing activities (e.g. campaigns, product launch...etc) and their impact on the customers
Gather, validate, and explore data in order to find hidden insights and patterns
Analyse information from multiple data sources and business stakeholders to identify actionable insights
Identify opportunities to drive customer value, through different customer behaviour analysis techniques
Review customer data for trends, patterns, and causal analysis to assist in understanding customer behaviour
Execute advanced analytics techniques to translate large and complex datasets into concise easy-to-use insights
Collaborate with Business and Data Engineering teams to solve business problems and identify opportunities for building ready for use data products
Assist in the communication of results, insights and data-driven recommendations to stakeholders and executive leadership

Policies, Processes and Procedures

Follow all relevant department policies, processes, standard operating procedures and instructions so that operations are carried out in a controlled and consistent manner

Day-to-day Operations

Follow the day-to-day operations related to own job in the department to ensure business continuity

Requirements

Bachelor's Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering...etc.)
Master's Degree in a quantitative or business field is a plus
Analyst: Experience of at least 2 - 4 years
Experience in advanced analytics or customer insights related jobs is a plus
Experience in banking industry would be a plus
Excellent verbal, written communication and presentation skills
Excellent Microsoft Excel skills
Highly motivated team player with strong presentation skills
Good knowledge of SQL/R/Python programming
Ability to present complex information in simple terms with clear recommendations
Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex data 
Outstanding data interpretation skills and attention to detail
Ability to work in a fast-paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities
Problem solver with a can-do attitude
Knowledge of visualization tools (Tableau, etc...) is a plus

Similar jobs