Customer Onboarding Specialist

Trive Financial Holdings, based in the Netherlands, is a conglomerate providing global financial services and credit services through its wholly owned subsidiaries, namely Trive Investment B.V. and Trive Credit B.V.

Trive Investment BV provides financial services in Europe through its proprietary multi-asset investment platform and has wholly-owned subsidiaries spanning the globe from the US to Europe, MENA, and Australia. We developed our own trading platform with simple interfaces, quick trading options, mobile and web functionalities to enable our clients the benefits of a fully customizable and rich trading experience. By developing our own platform, we show our commitment to continue innovating and customizing our services based on our customers’ needs. We keep transforming continuously to meet market changes and to bring a competitive edge for everchanging investment needs.

Trive Credit, on the other hand, provides digital lending services in Spain, Poland, and Australia. We use artificial intelligence and credit scoring technology, combined with the seamless digital lending process, enabling our partners to operate more efficiently and ensuring we stand out in the market.

Trive Financial Holding also makes corporate venture capital investments in Europe.

We are looking for a “Customer Onboarding Specialist” to join our Operation department.

Responsibilities:

• Oversee day-to-day review process: Monitor group inbox and KYC application work queues.
• Gather requisite data and documents from internal or external sources as appropriate; review and analyse data and documents to ensure accuracy; seek approvals as needed.
• Develop a clear understanding of how client profiles and requirements intersect with internal systems to coordinate workflow with other departments.
• Track and monitor potential on-boarding issues and delays; and escalate as necessary.
• Participate in process standardization and improvement discussions with other teams and process partners.
• Proactively collaborate with the Client Service, Relationship, Operations, Financial Crime and Risk & Compliance teams, both locally and globally.
• Communications: The individual must demonstrate excellent communication, including excellent written and verbal skills, and the ability to understand and disseminate complex information.
• Ongoing Monitoring clients and documents.
• Transaction Monitoring clients.

Qualifications:

• 1-2 years’ experience in similar role.
• Fluent in English.
• Ability to work in a fast-paced environment.
• Working pro-active.
• Excellent communication skills.
• Organized with good eye for detail.