HRIS Specialist / Manager

Company Description

At F4e, we help companies align for excellence. Our AI-powered, innovative Performance Management Platform provides OKR & KPI Goals, Employee Engagement Surveys, 1-on-1 & 360° Competencies, Real-Time Feedback, Performance & Talent Evaluation, and Recognition & Reward modules. These tools support continuous development and enhance team capabilities. With F4e, organizations take a step closer to achieving excellent performance every day.

Responsibilities:

• Build relationships with the customers and act as the primary point of contact throughout the customer lifecycle.

• Understand the end-to-end customer journey, identify pain points, potential risks and propose solutions.

• Provide best use cases according to customer needs and ensure the service they need are met at maximum impact,

• Ensure the best experience at each customer touch point by optimizing customer’s end to end experience from adoption to sales to onboarding and retention,

• Increase adoption and engagement by educating clients and partners via training sessions,

• Ensure customer satisfaction by taking ownership of issues and providing solutions within the agreed service levels.

• Be the “face” of the applications and take responsibility for timely/ appropriate communication to the stakeholders of the application.

• Proactively identify current and prospective customer needs and provide technical support.

• Respond to customer tickets in a timely manner, owning infrastructure issues to resolution

• Proactively identify the root cause of issues and recommend and implement solutions

• Consistently monitoring account health, identify early warning signs for risk, and proactively address problems

Requirements:

• Bachelors degree in Human Resources, MIS, Computer Sciences or Information Technologies or any other relevant academic disciplines,

• At least 4-5 years of experience on implementation projects with reputable HR Systems,

• Have strong oral & written communication skills both in English & Turkish,

• Excellent written and verbal communication skills, interpersonal and collaborative skills,

• Excellent personal and client-handling skills with the ability to understand and explain technical details,

• Ability to act calmly and competently in high-pressure, high-stress situations,

• Ability to technical test for development issues,

• Hands-on experience in Human Resources System Management,

• Previous experience with B2B SaaS solutions is a plus,

• Good command of MS Office, especially Excel,

• Strong presentation skills (both verbal and written) and the ability to articulate ideas at all levels,

• Detail-oriented, self-starter, able to manage multiple activities to aggressive deadlines

• Proactive, prone to teamwork, able to adapt to the growing dynamic structure of our company

Ideal Teammate:

• Passionate about our purpose, team oriented, fun, high performer, resilient, critical thinker, result oriented, entrepreneurial, go getter … and a like …Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.