Customer Success Engineer

🚀 Join Sanction Scanner as a Customer Success Engineer (B2B SaaS)!

At Sanction Scanner - 2x Deloitte EMEA Winner & 3x Deloitte Fast 50 Winner - we help financial institutions in 70+ countries fight financial crime with our cutting-edge compliance solutions. We're looking for a Customer Success Engineer who will play a hybrid role between our customers and product team — ensuring smooth onboarding, resolving technical challenges, and championing customer success.

🌟 Why You'll Love Working with Us

• Impactful Role: Work directly with customers to ensure their success while shaping our product with real-world feedback.
• Technical + Customer-Facing: Combine your problem-solving skills with direct client interactions.
• Growth-Oriented Culture: Join a fast-scaling SaaS company where continuous learning and development are prioritized.
• Global Exposure: Support leading banks, fintechs, and financial institutions worldwide
  
  

📋 What You'll Be Doing

• Onboarding & Implementation: Guide customers through technical setup, API integrations, and initial configuration.
• Customer Support: Respond to and resolve technical issues, escalating when necessary.
• Collaboration with Product: Gather feedback, document feature requests, and work closely with product & engineering teams to improve our solutions.
• Problem Solving: Diagnose issues, replicate bugs, and provide clear documentation to internal teams.
• Customer Advocacy: Act as the voice of the customer within Sanction Scanner, ensuring their needs influence product decisions.
• Knowledge Sharing: Build documentation, FAQs, and training resources to support customers and scale success.
• Cross-Functional Alignment: Collaborate with Customer Success Managers, Sales Engineers, and Product Managers to deliver the best possible customer outcomes
  
  

Requirements

🎓 What We're Looking For

• Experience: Minimum 2+ years in a customer-facing technical role (Customer Success Engineer, Technical Support Engineer, Solutions Engineer, or similar).
• Technical Skills: Understanding of APIs, SaaS platforms, and troubleshooting methods.
• Communication: Strong spoken and written English; able to explain technical concepts to non-technical audiences.
• Customer Focus: Passion for helping customers succeed, with patience and problem-solving mindset.
• Collaboration: Ability to work cross-functionally with Product, Engineering, and Success teams.
• Tools: Experience with CRM (HubSpot preferred), ticketing systems, and knowledge base platforms
  
  

Benefits

• Competitive Compensation Package - NET salary with performance bonus.
• Meal compensation for a nutritious lunch.
• Inclusive health benefits.
• Recognition & Reward Culture - your contributions will be appreciated.
• Training & development budget.
• Digital membership support.
• Flexible dress code.
• International team culture with opportunities to grow
  
  

We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.