Customer Operations Executive

*** FRESHERS ONLY ROLE ***

About the Role:

As a Customer Operations Executive at Headphone Zone, you’ll work behind the scenes to ensure that every post-purchase experience is seamless and delightful. You’ll support our Customer Happiness Officers by managing delivery issues, coordinating returns and warranties, and keeping our logistics and service processes running smoothly — so that every customer interaction reflects the care and quality we stand for.

What You’ll Do:

● Work closely with Customer Happiness Officers to track and resolve delivery issues — escalations, RTOs, and re-attempts

● Coordinate pickups for warranty and return cases — prepare shipping documents and maintain accurate records

● Update and share the Pending On Inspection (POI) list daily with the warehouse team to ensure timely processing

● Track and manage all returns and units for inspection received at our Mumbai location

● Liaise with Warehouse and Logistics partners to ensure smooth flow of post-sale operations

● Help maintain a seamless, transparent process for returns, warranties, and after-sale support — so customers enjoy a hassle-free experience

What We’re Looking For:

● Freshers are welcome — we love hiring smart, empathetic freshers! 1–2 years of experience in customer service is a plus

● Experience in customer interaction — ability to build relationships, understand needs, and provide clear direction

● Strong attention to detail, excellent organisational skills, and the ability to manage multiple tasks at once

● Basic knowledge of MS Word, MS Excel, and experience with CRM systems (a bonus)

● A mindset aligned with our values: doing things the right way; learning and improving; taking ownership and responsibility; serving with grace and respect

● Based in Mumbai — this is a full-time, in-office role at our HQ in Andheri West

Job Types: Full-time, Fresher

Pay: Up to ₹20,000.00 per month

Work Location: In person