Moderation Support Executive

About the Role

We’re looking for a Moderation Support Executive to join our operations team at Qatar Living. This role plays a key part in ensuring that all ads and listings on our platform meet our posting standards and provide users with a safe and trustworthy experience.

As a Moderation Support Executive, you will work in the back office, reviewing and validating user-submitted ads requests, and ensuring that all content aligns with Qatar Living’s posting guidelines. You will also be responsible for identifying and reporting fraudulent or suspicious activities.

Responsibilities

• Review and approve user-submitted ads in accordance with Qatar Living’s posting guidelines.
• Handle Ads and Subscriptions requests, ensuring payment confirmation and compliance before publication.
• Identify and report fake, misleading, or scam ads promptly to protect platform integrity.
• Verify that all listings meet content and image quality standards.
• Communicate with users regarding ad status (approvals, rejections, or clarifications) in a professional and timely manner.
• Maintain accurate documentation and records of moderation activities.
• Collaborate with internal teams (sales, product, and customer support) to resolve ad-related issues efficiently.
• Generate regular reports on moderation trends, common violations, and fraud cases.
• Contribute ideas to improve moderation processes and enhance user safety.

Qualifications

• Bachelor’s degree in Business Administration, Information Management, or a related field.

Required Skills

• Strong written and verbal communication skills in English (Arabic is a plus).
• A minimum of two years experience in ads moderation, customer operations, or platform support.
• Excellent attention to detail and the ability to handle repetitive tasks with accuracy.
• Proficiency in Microsoft Office (Excel, Word) and familiarity with online publishing tools.

Preferred Skills

• Experience in a similar role within the digital marketplace.
• Knowledge of online safety and security practices.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.

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