Customer Service Executive

Primary Roles & Responsibilities

1. Customer Service & Communication

● Handle all customer inquiries and orders received through WhatsApp, the website, and

the mobile application.

● Manage client communication promptly and professionally for all meal plan–related

queries.

● Collect and document customer feedback, concerns, and service issues.

● Coordinate with the nutritionist to share client updates, preferences, and necessary

dietary adjustments.

● Provide follow-up to ensure customer satisfaction and smooth communication flow.

2. Order Management

● Check, verify, and track all daily orders received through multiple platforms.

● Ensure accurate entry, confirmation, and follow-up of orders for the vegan meal plan.

● Work closely with the operations and nutrition teams to ensure all meal customizations

are correctly reflected.

3. Sales Coordination

● Maintain daily records of sales, subscriptions, and renewals.

● Tally daily and weekly sales reports and submit them to management.

● Assist in upselling meal plans and promoting ongoing offers when required.

4. Delivery & Logistics Coordination

● Prepare and share daily delivery lists and routes with the delivery team.

● Ensure accurate delivery schedules and support with route planning when necessary.

● Follow up on delivery issues, delays, or errors and ensure timely resolutions.

5. Internal Collaboration

● Work closely with operations, kitchen, and nutrition teams to ensure seamless execution

of all vegan meal plan services.

● Support the department with administrative tasks and any additional responsibilities

assigned.

Job Type: Full-time

Application Question(s):

• Are you an immediate joiner?
• How much is your salary expectation?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service : 1 year (Preferred)

Language:

• Arabic fluently (Preferred)
• English fluently (Preferred)

License/Certification:

• QID (Preferred)

Location:

• Doha (Preferred)