Customer Outreach Officer

Customer Outreach Officer

• Company: Scaleup Connect
• Location: On-site – Shayan Iconic Tower, Karachi
• Working Hours: 9:00 AM – 6:00 PM, Monday to Friday
• Job Type: Full-Time

Job Overview
Scaleup Connect is looking for a highly motivated and dynamic Customer Outreach Officer to drive business growth through strategic outreach and relationship-building with companies that are in need of recruitment services.

The role will primarily focus on initiating contact, nurturing relationships, and generating appointments with key decision-makers to support the efforts of the Business Development team in converting prospects into long-term clients.

This position is perfect for someone who enjoys networking, engaging with businesses, and building lasting connections.

Key Responsibilities

Prospect Identification & Lead Research

• Identify companies actively hiring or expanding their teams
• Use LinkedIn, job portals, and business directories to research potential clients
• Develop and maintain an organized database of leads and potential clients

Outbound Client Outreach

• Initiate cold calls to introduce Scaleup Connect’s recruitment services to prospective clients
• Reach out to key decision-makers via LinkedIn, email, and WhatsApp
• Articulate the value and benefits of Scaleup Connect’s recruitment solutions

Appointment Scheduling & Coordination

• Qualify leads based on hiring needs and business requirements
• Schedule discovery meetings between qualified prospects and the Business Development Officer
• Ensure that prospects are clear on the purpose and value of scheduled meetings

CRM & Lead Tracking

• Maintain accurate records of outreach activity, meetings, and follow-ups in CRM or internal tracking systems
• Regularly update lead status and track progress toward outreach goals

Follow-Up & Relationship Building

• Perform follow-up calls and messages to improve engagement and meeting attendance
• Reconnect with interested prospects who have not yet scheduled meetings
• Build and strengthen relationships with potential clients to increase conversion opportunities

Required Skills

• Strong verbal and written communication skills
• Confidence in conducting cold calls and initiating outreach efforts
• Ability to build and maintain professional relationships with prospective clients
• Excellent organizational and time management abilities
• Familiarity with LinkedIn and other professional networking platforms
• Basic knowledge of CRM tools or sales tracking systems

Preferred Experience

• Experience in telemarketing, lead generation, or appointment setting
• Previous exposure to the recruitment or HR services industry
• Familiarity with LinkedIn prospecting and outbound sales campaigns

Salary

PKR 40,000 per month + Performance-Based Commission

Pay: Up to Rs40,000.00 per month

Work Location: In person