Customer Payment and Credit Services Specialist

Department: Finance

Location: EMEA-Turkey

Description

As a Credit Collection Specialist , you will be responsible for managing outstanding invoices and ensuring timely payments from our customers. You will proactively identify payment issues, follow up with customers via phone, email, and written correspondence, and coordinate any necessary escalations, including external (legal) collection procedures. In this role, you will work closely with the Sales and Customer Service teams to resolve issues and maintain a positive customer experience. You will manage a dedicated portfolio of dental clients, keeping your accounts up to date and aligned with the company’s KPIs.

Key Responsibilities

• Monitor and manage overdue receivables to minimize the risk of bad debts
• Maintain daily contact with customers based on the Accounts Receivable aging report to ensure timely resolution of payment issues
• Collaborate with Financial Accountants in the processing and application of customer payments via bank transfer or credit card
• Recommend customers for Credit Hold status in accordance with the company's Terms and Conditions
• Liaise with Customer Service and Sales to resolve billing or service-related disputes
• Prepare and propose payment plans to customers and submit for approval to upper management
• Prepare and deliver periodic receivables reports, including overdue balances and aging analysis, to upper management for review and decision-making
  
  

Skills, Knowledge & Expertise

• 2–4 years of experience in credit collection or accounts receivable
• Strong communication skills, both written and verbal, in English
• Proficiency in MS Office, particularly Excel
• Experience with ERP systems such as SAP and LOGO is a strong plus
• A proactive, organized, and customer-focused approach
• Strong team player with excellent problem-solving skills
  
  

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.