Customer Relation Executive

Job Summary

The Customer Relations Executive will act as the primary point of contact between .me and our clients/customers. The role involves handling inquiries, resolving complaints, providing information, and maintaining strong relationships to ensure customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Resolve customer complaints or issues effectively and escalate when necessary.
• Maintain accurate customer records in the system.
• Follow up with clients to ensure timely resolution and satisfaction.
• Coordinate with logistics, operations, and other teams to provide seamless service.
• Gather customer feedback to help improve services and processes.
• Assist in implementing customer service initiatives and campaigns.

Qualifications & Skills

• Educational Qualification: Minimum 12th Pass; Graduate preferred.
• Experience: 0–2 years in customer service, client relations, or support roles.
• Skills Required:

• Excellent communication (verbal & written) skills in English and Malayalam.
• Problem-solving and interpersonal skills.
• Basic computer knowledge (MS Office, CRM tools).
• Patience and empathy while handling clients.

Job Type: Full-time

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person