Customer Relations Assistant

Are you ready to be a part of this journey?

Mavi, incorporated in 1991 in Istanbul, is recognized as a highly successful global lifestyle brand, rooted in 40 years of denim expertise. Mavi has been publicly traded since 2017 and has a presence in 37 countries, including Türkiye, the USA, Canada, Germany, and Russia, selling its products through approximately 4,000 points, including 471 Mavi stores.

Mavi’s trusted brand image translates into high quality and strong pricing power, with products positioned between the upper end of the core and the premium segments of the ready-to-wear market. The Perfect Fit philosophy guides Mavi in designing jeans that perfectly fit its customers’ lifestyles, body types, and quality expectations. Mavi ranks among the world’s leading premium denim brands and stands apart as the preferred lifestyle brand across both female and male consumer segments.

Here’s what you need to know:

We are looking for an "Customer Relations Assistant" who will work under the in our Global Sourcing & Supply Chain department, within Customer Relations team.

As a Customer Relations Assistant, you will play a key role in ensuring smooth communication between sales channels, customers, and internal teams while supporting operational excellence across supply chain and after-sales processes.

What will be expected of you in this role?

• Administration, allocation, and control of all stock and store inventory related to wholesale operations.
• Manage the supply chain process — including production planning and inventory control — to meet customer requirements while adhering to internal policies and procedures.
• Challenge and optimize customers’ replenishment parameters to ensure stock targets and service levels are met.
• Liaise effectively with internal stakeholders across Mavi (Sales, Planning, Logistics, Finance, etc.) to ensure seamless order execution.
• Analyse promotional and launch orders to support accurate forecasting and demand planning.
• Prepare and deliver daily, weekly, monthly, and quarterly sales and stock reports.
• Manage demand and stock planning processes, ensuring optimal product availability.
• Communicate professionally, efficiently, and tactfully with customers, sales representatives, and related business partners via verbal and written channels.

Why you?

• If you have a Bachelor’s degree, preferably from Faculties of Engineering, Economics and Administrative Sciences.
• If you have at least 1 year of experience in logistics, shipment, or customer relations—preferably in the retail or apparel industry.
• If you have strong organizational and planning skills with the ability to multitask.
• If you are skilled in building strong relationships and communicating effectively with sales teams and customers.
• If you are highly proficient in MS Office applications and preferably have experience with SAP systems.
• If you are a detail-oriented, proactive, and solution-driven team player.
• Then you might be the team member we are looking for!
• We can’t wait to meet dynamic, collaborative, and customer-focused candidates who share Mavi’s passion for excellence and reflect our brand’s genuine, innovative spirit.

you might be the team member we are looking for!

We can’t wait to meet unique, creative thinking, productive and innovative candidates, who match Mavi’s brand spirit and closely follow fashion and global trends.

*Driven by our “All Blue. All Better. For All.” strategy and empowered by our people-centric Mavi culture, we create a work environment where human rights are respected and diversity and differences are embraced. We promote gender equality and commit to equal opportunity in all our recruitment processes. In line with our Diversity and Inclusion Policy, we select and recruit employees based on their professional competencies and qualifications, regardless of their age, gender, sexual orientation, race, skin color, language, religious belief, spiritual and political ideology, ethnicity, economic status and health condition, disability, physical appearance, lifestyle and what they wear and support them in unlocking their potential.