Trade and Customer Relations Assistant Manager

Trade and Customer Relations Assistant Manager is expected to work in the Department of Trade and Customer Relations in Autoport Terminal Arkas Holding, located in Başiskele/Kocaeli.

QUALIFICATIONS

• Bachelor’s degree in relevant departments (Preferably in International Trade, Business Administration, Maritime and Port Management etc.),
• Minimum 7 years of experience in marketing, Sales Techniques and Customer Relations Management at Shipping Lines, Agencies, or International Logistics Companies,
• Excellent command of English
• Strong knowledge of MS Office, especially PowerPoint and Excel applications and data analysis
• Preferably, knowledge of Foreign Trade, Import, Export, Customs process and legislation
• Leadership skills and ability to establish communication between departments and to explore the latest business strategies
• Strong analytical, problem solving and organization skills
• Excellent Presentation and communication skills
• Keen attention to detail, adaptability and pragmatism; ability to manage an active caseload and prioritize effectively
• No obstacle to travel
• Completed military service (for male candidates).

JOB DESCRIPTION

• Exploring and discovering new business opportunities- uncovering new markets, growth areas, emerging trends, potential customers, strategic partnerships, products and services - and novel approaches to reach existing markets.
• Provides input for decision-making to manager.
• Manage negotiations with the customer on behalf of the company
• Assisting development and implementation of pricing strategies.
• Assist to oversee and manage commercial contracts, ensuring compliance and optimizing terms for mutual benefit,.
• Enhancing the customer experience and promptly addressing client concerns with utmost efficiency.
• Manage, organize, follow, and report the processes of all trade affairs conducted with existing and potential, domestic and foreign customers, ship owners, ship agencies, international logistics companies operating at home and abroad,
• Detect and report the existing and potential risks and opportunities analysing international market, competition, ship services and freight traffic,
• Develop and maintain existing and potential customer portfolio, manage the sales oriented Trade and Customer Relations processes,
• Organize and report marketing activities in line with established procedures.