Customer Relations Associate

Job Summary:

The Customer Support Associate is responsible for delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset. The associate will act as the primary point of contact between customers and the company.

Key Responsibilities:

• Handle incoming calls, emails, chats, and messages from customers in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues, complaints, and requests with efficiency and empathy.
• Coordinate with internal departments (operations, technical, clinic teams, logistics, etc.) to ensure smooth issue resolution.
• Record and maintain customer interactions, feedback, and resolutions in the Odoo system.
• Follow up on pending queries to ensure timely closure.
• Uphold a high standard of customer satisfaction and service quality.
• Assist in maintaining FAQs, customer communication templates, and service scripts.
• Identify recurring issues and escalate them to the concerned department for improvement.
• Support in after-sales service, appointment scheduling, and customer engagement activities.

Skills & Qualifications:

• Bachelor’s degree in any discipline (preferred).
• Proven experience in customer support or a similar role.
• Excellent communication skills — verbal and written.
• Strong problem-solving skills and a customer-first attitude.
• Ability to multitask, work under pressure, and manage time effectively.
• Knowledge of Odoo tools, ticketing systems, and basic computer applications.
• Ability to remain calm and professional in challenging situations.

hr@thereforeim.com

9072349800

Females Only

Working Hours -10:00am to 7:00 pm

www.thereforeim.in

Job Type: Full-time

Work Location: In person