Customer Relations Manager

Job Summary

The role focuses on ensuring clear, timely, and effective communication to support tender activities, facilitate smooth day-to-day operations, resolve issues proactively, and enhance responsiveness throughout the tender lifecycle.

Key Responsibilities

• Serve as the primary point of contact between the company and NUPCO, MOH, and other relevant governmental stakeholders for tender-related matters.
• Build and maintain strong, professional rapport with key counterparts to support effective collaboration and trust.
• Facilitate clear and timely communication to support tender clarifications, submissions, follow-ups, and issue resolution.
• Proactively identify, escalate, and stand on critical issues to ensure timely resolution and minimal impact on tender outcomes.
• Coordinate internally with tenders, technical, commercial, and management teams to align responses and messaging.
• Support and smoothen the clarification and response process during tender stages by ensuring accuracy, consistency, and timeliness.
• Monitor communication timelines and ensure adherence to agreed response SLAs with external stakeholders.
• Track recurring issues, feedback, and communication gaps, and propose process improvements to enhance efficiency.
• Support tender strategy by providing insights on stakeholder expectations, communication best practices, and relationship risks.
• Maintain professional records of key communications, meetings, and action points related to government entities.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Public Relations, Communications, or a related field.
• Minimum 6–8 years of experience in customer relations, government relations, or tender-related roles.
• Proven experience working with NUPCO, MOH, or other Saudi governmental entities is highly preferred.
• Strong understanding of tendering and government procurement environments in KSA.

Skills & Competencies

• Excellent communication, negotiation, and relationship-management skills.
• Strong issue-resolution and stakeholder-handling capability.
• Ability to work under pressure and manage sensitive communications professionally.
• High level of professionalism, diplomacy, and accountability.
• Strong coordination and follow-up skills.
• Proficiency in MS Office applications.