Customer Relations Representative

We are seeking a detail-oriented and customer-focused Customer Relations Representative (Back Office) to support our Call Center operations within the Theme Park industry. The role focuses on handling customer inquiries, complaints, and requests through non-voice channels while ensuring excellent service standards and timely resolutions.

Key Responsibilities:

• Handle customer inquiries, complaints, and feedback received via email, CRM systems, and internal platforms
• Investigate and resolve guest issues related to tickets, passes, refunds, promotions, and park experiences
• Coordinate with internal departments (Operations, Sales, Guest Services, IT) to resolve cases efficiently
• Maintain accurate records of customer interactions and case resolutions in the CRM system
• Prepare reports and summaries related to customer feedback and recurring issues
• Ensure compliance with company policies, service standards, and SLAs
• Support continuous improvement initiatives to enhance guest satisfaction

Requirements & Qualifications:

• Diploma or Bachelor’s degree in Business Administration, Hospitality, or a related field
• 2–3 years of experience in customer service, call center back office, or hospitality/entertainment industry
• Strong written communication skills in English (Arabic is a plus)
• Proficiency in CRM systems and MS Office
• Excellent problem-solving and analytical skills
• Ability to handle sensitive customer issues professionally
• Attention to detail and ability to work under deadlines

Job Type: Full-time

Pay: QAR4,050.00 per month

Application Question(s):

• Expected date of Join

Experience:

• Call Center / Cusotmer care / Customer relations: 2 years (Required)

Language:

• Fluency in English (Required)