Customer Relationship Associate

Job Title: Customer Relationship Associate

Location: On-Site
Employment Type: Full-Time
Shift: Night Shift (6:45 p.m. – 4:00 a.m.)
Compensation: PKR 80,000 – 150,000 per month + Commission

About Veclar Technologies

Founded in 2018, Veclar Technologies is a U.S.-based B2B company delivering digital solutions for real estate professionals across the United States and Canada. We specialize in innovative IT services, strategic marketing, and customer acquisition solutions that help businesses grow and scale effectively.

Role Overview

We are looking for a proactive and client-centric Customer Relationship Associate to strengthen client engagement and ensure long-term customer satisfaction. This role serves as a key liaison between clients and internal teams, overseeing onboarding, ongoing support, and value delivery throughout the client lifecycle.

Key Responsibilities

• Act as the primary point of contact for assigned client accounts, ensuring timely and professional communication.
• Collaborate closely with client managers to understand client objectives and recommend tailored solutions.
• Manage and facilitate a smooth onboarding process to ensure a positive client experience.
• Monitor account performance and identify opportunities for upselling and cross-selling.
• Address client inquiries, resolve issues efficiently, and escalate complex matters when required.
• Maintain accurate and up-to-date client information within CRM systems.
• Prepare and present reports on account performance, client satisfaction, and key performance metrics.
• Coordinate with internal teams, including sales, marketing, and operations, to meet client needs.
• Stay updated on industry trends to provide relevant insights and recommendations to clients.
• Support key performance indicators related to client retention, satisfaction, and revenue growth.

What We Offer

• Career Growth: Mentorship, professional development, and clear advancement opportunities.
• Innovative Environment: Work in a technology-driven company transforming the real estate sector.
• Collaborative Culture: A supportive and team-oriented workplace.
• Competitive Compensation: Attractive salary, commissions, bonuses, and paid training.
• Work-Life Balance: Fixed night shift schedule and annual paid leave.

Requirements

• 6 months to 2 years of experience in client services, sales, or account management (B2B experience preferred).
• Strong verbal and written communication skills.
• Hands-on experience with CRM systems and client management tools.
• Excellent organizational skills with strong attention to detail and multitasking ability.
• Self-driven, goal-oriented, and able to work both independently and as part of a team.
• Willingness to work night shifts aligned with North American time zones.

Job Type: Full-time

Pay: Rs80,000.00 - Rs150,000.00 per month

Application Question(s):

• Are you open to working a night shift, as this role requires?
• Would you be able to commute to or work from Bahria Town Phase 7 for this position?
• May I ask if you had a chance to review the job description before submitting your application?

Work Location: In person