Customer Relationship Executive

Job Summary

The Customer Relationship Executive (CRE) is responsible for managing patient interactions, ensuring a positive customer experience, handling inquiries, coordinating appointments, and supporting retention and follow-up activities. The role focuses on building strong relationships with patients while maintaining service quality and operational efficiency.

Key Responsibilities

• Handle inbound and outbound calls, WhatsApp, and walk-in inquiries professionally
• Register patients and maintain accurate records in CRM/software
• Schedule, confirm, and follow up on appointments
• Explain clinic services, treatments, packages, and pricing clearly
• Coordinate with doctors, nurses, and clinic staff for smooth patient flow
• Manage patient feedback, complaints, and escalations in a timely manner
• Follow up with patients post-treatment to ensure satisfaction
• Support lead conversion and patient retention initiatives
• Maintain confidentiality of patient information at all times
• Prepare daily reports on calls, appointments, and conversions

Required Qualifications

• Graduate in any discipline (preferred)
• Minimum 1–3 years experience in customer service / front office / healthcare / clinic setup
• Excellent verbal and written communication skills
• Basic computer knowledge (MS Excel, CRM systems)
• Strong interpersonal and problem-solving skills

Preferred Skills

• Experience in healthcare, aesthetic clinic, or hospital environment
• Ability to handle multiple tasks and work under pressure
• Customer-centric attitude with a professional approach
• Fluency in English and local language(s)
• Females Only

Job Type: Full-time

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person