Customer Relationship Management Operations Specialist

What You'll Do

1. Channel Operations & Strategy: Spearhead the refined operation of outreach channels (Push, SMS, Email, WhatsApp, etc.). Design and execute CRM strategies to optimize reach efficiency and maximize channel contribution to business growth (DAU/GMV).
2. Experimentation & Optimization: Set up A/B tests on content, frequency, and channel mix to boost Click-Through Rate and Conversion Rate. Perform deep dives into key growth metrics to generate actionable insights and continuously iterate strategies.
3. Product Collaboration: Partner closely with Product teams to refine user scenarios and optimize notification presentation (UI/UX), driving the continuous enhancement of CRM tools and underlying product capabilities.
4. Budget Management: Manage CRM budget planning and allocation for the User Growth team. Coordinate closely with Finance, Legal, and Procurement teams to ensure compliant and efficient resource utilization.
5. Market Intelligence: Act as the local market Expert within the User Growth team. Monitor competitor strategies and industry trends to provide the team with forward-looking market insights and strategic recommendations.

What We Need From You

1. Minimum 3 years of CRM operations and user operations experience in the Saudi market. Bachelor's degree or higher in data analysis, marketing, business analytics, or related fields preferred.
2. Arabic speaker with English as a working language.
3. Excellent cross-functional communication skills and team collaboration spirit. Demonstrates strong ownership mindset and proactively seeks solutions in complex environments.
4. Self-motivated, results-oriented professional with exceptional stress tolerance. Willing to embrace challenges and accountable for delivery quality.
5. Proficient in data analysis with hands-on experience using analytical tools.

Job Highlights

1. Impactful Role: Be a key driver in an innovative business unit. This role offers a unique blend of challenges and opportunities to make a tangible impact.
2. Holistic View & Autonomy: Gain a panoramic view of the Food Delivery business model. We offer high autonomy and a flexible environment for you to unleash your full potential.
3. Growth-Oriented Culture: Join a core department with a supportive atmosphere. Work alongside a passionate, learning-oriented team dedicated to mutual success.

Preferred Qualification

1. Strong understanding of KSA user behaviour and trends.
2. Experience in CRM operations for consumers on Saudi market trading platforms (e-commerce, life services, etc.) is a plus.