CUSTOMER RELATIONSHIP MANAGER

Job Summary:

We are seeking a proactive and communicative Customer Relationship Manager (CRM) to join our team in the healthcare domain.

Key Responsibilities:

• Act as the primary point of contact for assigned clients, fostering long-term, trust-based relationships.
• Understand client needs and ensure the timely and successful delivery of our solutions according to their expectations.
• Develop in-depth product knowledge of Maximus and any other in-house or third-party software tools used in our medical billing processes.
• Learn and support the medical billing lifecycle to better understand client pain points and offer proactive solutions.
• Collaborate with internal teams (billing, development, support, etc.) to resolve client issues effectively and efficiently.
• Track client interactions, feedback, and service issues using CRM systems.
• Conduct regular check-ins and performance reviews with clients to ensure satisfaction and address any concerns.
• Identify upselling or cross-selling opportunities and assist in business development initiatives.
• Maintain thorough documentation of client activities and follow-ups.
• Provide feedback to product and service teams to enhance offerings based on client experiences.

Qualifications:

Required:

• Strong verbal and written communication skills.
• Proven ability to build and maintain client relationships.
• Quick learner with a willingness to acquire medical billing knowledge on the job.
• Basic understanding or willingness to become proficient in software tools (e.g., Maximus).
• Strong organizational skills and attention to detail.
• Ability to manage multiple clients and priorities in a fast-paced environment.
• Professionalism, empathy, and customer-first attitude.

Preferred:

• Prior experience in medical billing, healthcare, or a related field.
• Familiarity with CRM software and ticketing systems.
• Technical aptitude with the ability to learn and adapt to new software tools.

Job Type: Full-time

Pay: Rs90,000.00 - Rs150,000.00 per month

Language:

• Fluent English (Preferred)

Work Location: In person