Customer Relationship Manager

• Build and maintain strong relationships with existing and potential customers.
• Act as the primary point of contact for clients, addressing queries and concerns promptly.
• Ensure high levels of customer satisfaction through personalized service.
• Handle customer complaints professionally and provide appropriate solutions.
• Collect customer feedback and relay insights to the management team for process improvement.
• Coordinate with internal teams (sales, accounts, operations, logistics, etc.) to resolve customer issues.
• Develop customer retention strategies to minimize churn.
• Maintain accurate records of customer interactions in CRM/ERP systems.
• Prepare reports on customer satisfaction, complaints, and engagement metrics.
• Identify opportunities for cross-selling and upselling products/services.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Experience:

• Customer relationship management: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 6363002801