Customer Relationship Manager (CRM)

Summary:

In the Amazon field, CRM refers to tools and strategies used to manage buyer relationships within Amazon’s rules, often using software to:

• Handle communication,
• Automate feedback/review requests,
• Track buyer behavior,
• And enhance customer satisfaction.

CRM for Amazon Sellers:

• Managing Buyer Interactions
• Tracking customer messages through Amazon's messaging system (e.g., Buyer-Seller Messaging).
• Managing returns, complaints, and inquiries efficiently.
• Requesting Reviews and Feedback
• Using Amazon-approved tools or third-party CRM platforms to automate review requests.
• Tracking which customers leave reviews or feedback.
• Segmenting Customer Types
• Identifying repeat buyers, high-value customers, or those who often return products.
• Third-Party CRM Tools for Amazon
• Tools like Helium 10, Jungle Scout, or FeedbackWhiz offer CRM-like features.
• Some sellers integrate external CRM systems (like HubSpot or Zoho) to manage off-Amazon marketing (e.g., for DTC sites or email marketing).

Job Type: Full-time

Pay: Rs50,000.00 - Rs90,000.00 per month

Work Location: In person