Customer Sales Representative

Move Manager

TWO MEN AND A TRUCK – Lexington KY

The Move Manager is responsible for overseeing the daily performance, crew development, and damage prevention. This role focuses on coaching, accountability, and hands-on leadership. This is a field-based role with occasional office work required.

Starting pay: $50,000 - $60,000 depending on experience.

Candidates are expected to have reliable transportation to/from work. Must be willing to authorize a background check and pre-employment drug screen, TWO MEN AND A TRUCK is a drug-free work place.

Core Responsibilities

• Supervise and dispatch mover/driver teams daily; coordinate employee scheduling and truck assignments

• Lead by example in communication, performance, attitude, attendance, and work ethic; responsible for team development and motivation

• Promote and protect the TWO MEN AND A TRUCK® brand

• Determine staffing requirements, interview, hire and train new employees, or assist with these processes

• Complete various dispatch duties, including: performance audits during moves to ensure safety and customer satisfaction, vehicle inspections, and paperwork audits

• Assist with coordinating and directing fleet maintenance and equipment inventory; ensure trucks and equipment are maintained in a clean, safe, and professional manner

• Promote safety and uphold safety procedures and policies; ensure compliance with all DOT regulations and FMCSA guidelines

• Responsible for employee development, accountability, and corrective action programs

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

• Assist with customer concerns and damage resolution processes as necessary

• Responsible for being an “on-call” emergency contact outside of normal business hours

Who We're Looking For

• Effective communication skills

• Highly organized and detail oriented; ability to multi-task

• Demonstrated ability to lead by example, motivate, take initiative, develop and direct people, be accountable, and hustle

• Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action

• Strong decision-making ability

• Commitment to customer service and the TWO MEN AND A TRUCK® core values

• Proficient with the following Microsoft applications: Excel, Word, and Outlook.