CSR

We are looking for a proactive and customer-focused Customer Sales Representative (CSR) with at least 1 year of experience in handling customer interactions. The ideal candidate should possess excellent English communication skills, a positive attitude, and the ability to resolve customer issues efficiently and professionally.

Responsibilities:

• Handle inbound and outbound customer calls, emails, or chat inquiries in a courteous and professional manner.
• Provide accurate information about products, services, and policies.
• Identify customer needs and offer appropriate solutions or escalate complex issues to the concerned department.
• Maintain customer records and update information in the system accurately.
• Follow up with customers to ensure satisfactory resolution of their queries or issues.
• Meet individual and team performance targets (response time, customer satisfaction, etc.).
• Collaborate with internal teams to improve overall customer experience.

Requiredments:

• Bachelor’s degree or equivalent qualification.
• Minimum 1 year of experience in a customer service or similar role.
• Excellent English communication skills (both verbal and written).
• Strong listening and problem-solving abilities.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude and customer-oriented mindset.

Work Location: In person