Customer Service Advisor- Arabic and English Speaker - Dubai

As a Luxury brand ambassador, you will:

• Handle inbound and outbound requests via multiple channel (phone, e-mail, mail, live chat, social channels, WhatsApp...)

• Curate unforgettable, personalized experiences for high‑net‑worth clients

• Maintain broad knowledge of client products and/or services

• Exceed sales and CRM targets while fostering long‑term client relationships

• Leverage your deep product knowledge—materials, craftsmanship, heritage—to advise and inspire

• Maintain utmost discretion and professionalism in every interaction

• Collaborate seamlessly with the team to uphold brand standards across all touchpoints

• Support on ecommerce related enquiries for all sites in the region

• Respond to after-sales related questions(basics only) o

The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.

3–5 years of experience in luxury retail, upscale hospitality, or high-end customer service

Fluent in English; (B2 , C1 level + ) Arabic (and other languages) are strong assets

University degree - background in the timepiece and jewelry industry, and/or in luxury items would be an added advantage