Customer Service Agent

Customer Service Agent

Company: Digi Sparo
Job Type: Full-Time
Salary: Rs. 40,000 per month
Shift: Evening / Night Shift

Job Overview

Digi Sparo is seeking a dedicated and professional Customer Service Agent to join our team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, and ensuring a positive customer experience. This role requires strong communication skills and the ability to resolve issues efficiently.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries via phone, email, or messaging platforms.
• Provide accurate information about company services.
• Resolve customer concerns in a timely and effective manner.
• Maintain records of customer interactions in the system.
• Follow company policies and service standards.
• Meet performance and quality targets.

Qualifications & Requirements

• Minimum Intermediate / Bachelor’s degree preferred.
• Strong verbal and written communication skills.
• Basic computer knowledge.
• Ability to work evening or night shifts.
• Previous customer service experience is a plus (Fresh candidates may apply).
• Professional attitude and problem-solving skills.

Skills

• Active listening
• Conflict resolution
• Time management
• Attention to detail
• Team collaboration

What We Offer

• Fixed monthly salary of Rs. 40,000
• Supportive and professional work environment
• Career growth opportunities
• Performance-based incentives (if applicable)

Digi Sparo is an equal opportunity employer. All qualified applicants will receive consideration based on skills, experience, and job-related qualifications.

Job Type: Full-time

Pay: Rs45,000.00 - Rs75,000.00 per month

Work Location: In person