Customer Service Agent

Company Description

Sutherland is a global leader specializing in AI , automation , cloud engineering , and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on digital engineering services , we deliver innovative technologies and business process excellence , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions , including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model , enabling rapid innovation and supporting sustainable business growth.

Job Description

This is a full-time, on-site role based in Cairo and Alexandria for a Sales Representative / Sales Specialist .

In this role, you will be responsible for driving sales performance by engaging with customers, identifying their needs, presenting suitable solutions, and closing sales while ensuring excellent customer experience.

Your day-to-day responsibilities will include:

• 📞 Engaging with potential and existing customers to promote products and services
• 💼 Identifying sales opportunities and converting leads into successful sales
• 🛒 Presenting solutions tailored to customer needs and business goals
• 🎯 Meeting and exceeding individual and team sales targets
• 🌟 Building strong customer relationships through professional communication and persuasive selling techniques
  
  

If you are motivated by results, enjoy influencing customer decisions, and thrive in a fast-paced sales environment, we want you on our team!

Qualifications

🚀 We’re Hiring Sales Talent! 🌟

Fresh Graduates & Dropouts are welcome to apply! 🎓

🔑 What we’re looking for:

✅ Fluency in English is a MUST (B2/C1 level) 🇬🇧

✅ Strong Sales, Upselling & Persuasion skills 💰

✅ Ability to close deals and handle objections confidently 🎯

✅ Excellent communication, negotiation & active listening skills 🗣️🤝

✅ Customer-focused mindset with a passion for achieving results 💯

✅ Previous experience in Sales, Telesales, or Call Center environments is a plus 📊

✅ Familiarity with CRM tools is an advantage 🖥️

✅ Flexibility to work night & overnight shifts 🌙

📞 Professional phone etiquette and confident sales communication are highly valued

💼 If you’re driven by targets, love sales, and want to grow your career, we want YOU! 🌟

Additional Information

All your information will be kept confidential according to EEO guidelines.