Customer Service Agent - Female

• Handle inbound and outbound customer calls, emails, chats, and messages in a professional and courteous manner
• Respond to customer inquiries regarding products, services, billing, and account information
• Resolve customer complaints and issues efficiently while ensuring customer satisfaction
• Accurately document customer interactions, feedback, and resolutions in the system
• Follow company policies, procedures, and service standards at all times
• Escalate complex or unresolved issues to the appropriate department or supervisor
• Maintain up-to-date knowledge of company products, services, and processes
• Meet or exceed performance targets such as call quality, response time, and customer satisfaction scores
• Process customer requests such as service activation, modifications, cancellations, and refunds
• Verify customer information to ensure data accuracy and confidentiality
• Handle sensitive customer information in compliance with data protection guidelines
• Collaborate with team members and other departments to resolve customer concerns
• Identify recurring issues and provide feedback for process improvement
• Maintain professionalism and a positive attitude during high call volumes or challenging interactions
• Participate in training sessions, coaching, and quality evaluations

Job Type: Full-time

Pay: QAR3,000.00 per month

Education:

• Bachelor's (Preferred)

Language:

• Tagalog (Required)