Lalamove (
https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.
Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.
Office location: 4. Levent, Istanbul
What You’ll Do
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Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
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Support frontline CS operation teams to ensure operational excellence and excellent customer service.
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Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
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Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
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Complete ad-hoc assignments from CX Functional team.
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Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)
Requirements
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Advanced skill in Excel & PowerPoint
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Good Communication Skills in both Turkish and basic communication in English