Customer Service Associate

Customer Service Agent Job DescriptionPosition Overview

The Customer Service Agent is responsible for delivering exceptional support across multiple channels including phone calls and emails. This role focuses on ensuring customer happiness through prompt, efficient, and empathetic resolution of inquiries and concerns.

Key Responsibilities

• Respond to customer inquiries via phone and email in a timely, professional manner
• Resolve customer issues, complaints, and product questions with a focus on satisfaction
• Process orders, returns, and account changes accurately
• Document all customer interactions in the company's CRM system
• Identify opportunities to enhance customer experience and loyalty
• Follow up with customers to ensure complete resolution and satisfaction
• Collaborate with other departments to address complex customer needs
• Meet or exceed performance metrics for response time, resolution rate, and customer satisfaction
• Stay updated on product knowledge, policies, and procedures

Required Qualifications

• High school diploma or equivalent; associate's degree preferred
• 1-2 years of customer service experience
• Proficient computer skills and ability to learn new software
• Excellent verbal and written communication abilities
• Strong problem-solving and conflict-resolution skills
• Ability to multitask and prioritize in a fast-paced environment

Desired Qualities

• Naturally empathetic and patient demeanor
• Positive attitude with a genuine desire to help others
• Resilience and ability to maintain composure in challenging situations
• Detail-oriented with excellent listening skills
• Proactive approach to identifying and addressing customer needs
• Team player who can work independently when needed

Working Conditions

• Full-time position with potential for flexible scheduling
• May require weekend or evening hours depending on business needs
• Primarily office-based with potential for remote work options

Our company is committed to creating exceptional customer experiences. The ideal candidate will be passionate about turning every customer interaction into an opportunity to build loyalty and enhance our brand reputation.

Job Types: Full-time, Permanent

Pay: AED2,100.00 - AED2,500.00 per month

Language:

• English fluently (Required)