Customer Service Coordinator

Position Overview
Majid Al Futtaim Properties is looking for a Customer Service Coordinator to support daily operations within one of its premier shopping malls in Dubai. The role focuses on delivering an exceptional customer experience through proactive service, smooth information desk management, and efficient handling of customer queries and feedback. The position plays a key part in upholding the brand s reputation for world-class retail hospitality and ensuring seamless mall operations.

Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Customer Support-Client Care
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Manage daily operations at the Customer Service Information Desk, ensuring smooth workflow and adherence to established service standards.
* Provide guests with accurate information about mall facilities, promotions, store locations, and upcoming events.
* Handle customer inquiries and complaints professionally, ensuring timely resolution within agreed service levels.
* Support the execution of the mall s Gift Card program and follow strict compliance with payment handling policies.
* Maintain updated knowledge of mall amenities, store offerings, and current marketing campaigns.
* Collaborate with supervisors and the team to improve service delivery and enhance visitor satisfaction.
* Assist in coordinating promotional activities and on-ground support for mall events when required.

Ideal Profile

* High school diploma or equivalent; additional certification in hospitality or customer service is an advantage.
* Minimum 2 years of customer service experience in shopping malls, hotels, or other luxury service environments in the GCC.
* Excellent interpersonal and communication skills with a customer-centric mindset.
* Strong problem-solving ability and attention to detail.
* Ability to work in a fast-paced retail environment and handle multiple tasks efficiently.

Skills Set

* Customer Relationship Management
* Front Desk and Guest Services
* Complaint Resolution
* Retail and Mall Operations Support
* Teamwork and Communication
* Payment and Gift Card Handling