Customer Service Executive

Grand Vision Events Management is a dynamic and professional service provider specializing in Facility Management, Recruitment, and Events Management. We are committed to delivering top-tier solutions that enhance efficiency, productivity, and seamless experiences for businesses and individuals.

The Role

You will be responsible for:

1. Basic understanding of sales principles and customer service practices.
2. Handling inbound calls and emails in a professional manner.
3. Resolving customer inquiries and requests and ensuring strong customer satisfaction.
4. Working with various internal teams to ensure prompt and accurate order processing and delivery.
5. Escalating customer feedback as required.
6. MUST HAVE KNOWLEDGE IN WINES/ALCOHOLIC BEVERAGES

Ideal Profile

1. You have at least 1 year experience within a Customer Service role, ideally within the Retail and Wines & Spirits industry.
2. You possess excellent interpersonal as well as written and verbal communication skills.
3. You have working knowledge of CUSTOMER SERVICE.
4. You are a strong networker & relationship builder.
5. You are a strong team player who can manage multiple stakeholders.
6. You are highly goal driven and work well in fast paced environments.
7. Proficiency in English & Russian/Mandarin language.
8. Good communication skills and interpersonal skills.

What's on Offer?

1. Opportunity within a company with a solid track record of performance.
2. A role that offers a breadth of learning opportunities.
3. Leadership Role.