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Customer Experience Agent/Associate

Dubai, United Arab Emirates

The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files

• Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting

• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.

• Ability to align with customer expectations upfront & to be able to respond with suggested solutions

• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.

• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.

• Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers & with focus on providing solutions.

• Liaising and preparing transport plan with suppliers

Accountable for :

• Day to day customer Relationship

• Daily operational execution

• Daily EDI updates

• SO/PO & file creation in operationel systems

• Value to Maersk (efficiency, automation and standardisation)

• Protecting CSI for third party (non-Maersk) suppliers and partners.

• Ensure execution and reporting as per compliance requirements

Critical Competencies

• Excellent stakeholder management and communication skills

• Very organized, proactive and dynamic

• Prioritization capabilities

• Understanding of the local regulations

• Strong execution mindset

• Solution oriented

• Analytical

• Team player

• Customer oriented

• Cost conscious and optimization

• Continuous improvement

This role is only for UAE Nationals with a family book
We're committed to embracing the rich geographical diversity present in the communities where we operate, including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we're actively supporting Emiratization initiatives set forth by the UAE government, ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position, we are currently prioritizing candidates that hold a UAE Family book.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

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