Customer Service Executive

Key Responsibilities

• Appointment Scheduling & Management
• Receive incoming calls/emails/messages from patients and clients requesting appointments.
• Accurately record patient information (name, contact, medical service required, preferred date/time).
• Check availability of healthcare providers (doctors, specialists, diagnostic labs, etc.) and suggest suitable appointment slots.
• Confirm appointments with patients and send reminders (via call/SMS/email) ahead of the appointment.
• Reschedule or cancel appointments as required, following established policies.
• Patient Communication & Customer Service
• Provide clear, courteous, and empathetic communication, addressing patient queries about services, availability, pricing, procedures.
• Handle patient complaints or issues and escalate as needed.
• Administration & Record Keeping
• Ensure patient data is kept up-to-date.
• Assist with filing, documentation, follow-up tasks.
• Prepare daily/weekly reports on scheduled, canceled, missed appointments, etc.
• Coordination with Healthcare Providers & Departments
• Liaise with doctors, labs, diagnostic departments, or other service units to coordinate schedules.
• Quality & Compliance
• Adhere to healthcare facility policies and local regulations regarding patient privacy, safety, documentation.
• Ensure data security and accurate handling of sensitive medical information.
• Participate in audits or quality improvement initiatives.
• General Duties
• Attend meetings/training sessions as required.
• Suggest improvements to appointment systems or patient experience.
• Perform other tasks as assigned by supervisor.

Job Type: Full-time