Customer Service Executive

Role Overview

We are looking for a friendly and customer-focused Customer Service Executive to handle customer inquiries, resolve issues, and ensure an excellent service experience across all communication channels. The ideal candidate is patient, professional, and passionate about helping customers.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media
• Resolve complaints, process orders, returns, and service requests efficiently
• Maintain accurate customer records and update CRM or ticketing systems
• Coordinate with internal teams (sales, logistics, finance, operations) to resolve customer issues
• Follow up with customers to ensure satisfaction and timely service delivery
• Provide product/service information, support customers through troubleshooting steps
• Escalate unresolved issues to the appropriate department or supervisor
• Assist in preparing customer service reports and feedback summaries
• Ensure compliance with company policies, service standards, and response time SLAs

Requirements

• Bachelors degree or diploma in Business, Communications, or related field (preferred but not mandatory)
• 1 - 3 years of experience in customer service or call center roles
• Excellent communication skills (verbal and written)
• Strong problem-solving and conflict resolution abilities
• Proficient in MS Office and customer service software/CRM tools
• Ability to multitask, stay organized, and handle high-pressure situations professionally
• Positive attitude, empathy, and a customer-first mindset
• Arabic Speaker