Customer Service Executive

Job Title: Customer Services Executive
Location: Okhla Phase II, Delhi
Company: Pannest Integrated Services Pvt. Ltd.

About Us:

Founded in 2012 by Mr. Akhtar Shaik and Mr. Pradeep Thosar, Pannest Integrated Services Pvt. Ltd. is a leader in the logistics sector, known for its smart, scalable, and future-ready solutions. We offer services ranging from air freight to temperature-controlled and last-mile deliveries. With over 45 years of combined experience, our mission is to provide reliable and efficient logistics solutions for Indian businesses. Operating pan-India with multiple locations, our headquarters is in Andheri (E), Mumbai.

Work Details:

· Onsite: 6 days a week

· Timings: 10:00 AM – 7:00 PM (Flexible)

Key Responsibilities:

· Maintain and strengthen relationships with clients through regular communication.

· Act as the first point of contact for client escalations ,inquiries, complaints, and service requests.

· Follow up with clients to ensure timely resolution of issues.

· Have to prepare reports on customer satisfaction, service metrics, and client interactions.

· Support senior management in analyzing client feedback to improve services.

· Coordinate with operations and sales teams to meet client requirements.

· Utilize CRM tools to track interactions, manage client data, and maintain records.

Skills & Requirements:

· Excellent communication and interpersonal skills.

· Ability to handle escalations professionally and ensure timely resolution.

· Strong problem-solving and customer service orientation.

· Familiarity with CRM tools and MS Office.

· Ability to work independently and manage multiple client requests.

(Note: This JD is just for your reference at the time of your interview the role would be discussed in more detail)

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Work Location: In person