Customer Service Executive

Be the voice of Rushabh Sealink and ensure seamless customer experience by coordinating bookings, providing timely updates, and maintaining strong client relationships in the fast-paced logistics industry.

Key Responsibilities

Coordinate with Sales and Pricing teams for container bookings

• Place bookings with shipping lines, follow up, validate, and confirm all shipment bookings
• Build and maintain long-term customer relationships through excellent service
• Manage daily communication via emails and phone calls with customers & shipping lines
• Fetch and provide accurate vessel schedules to customers
• Ensure timely and accurate data entry into the operating system
• Direct customer queries or concerns to the appropriate department and provide prompt responses
• Use daily customer service reports to confirm all release requirements before container pickup

Requirements

• Strong communication skills — both verbal & written
• Minimum 2 years of experience in freight forwarding industry.
• Proficiency in MS Office & ability to handle operational systems
• Customer-focused mindset with problem-solving abilities
• Detail-oriented and able to manage multiple bookings simultaneously

Job Types: Full-time, Permanent

Pay: Up to ₹31,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid time off

Application Question(s):

• Question 1

“Please tell about 1 shipment you personally handled—from booking to final delivery.”
Question 2
“What is the difference between demurrage and detention?”
Question 3
“Who issues the Delivery Order, and why is it required?”
Question 4
“Under an FOB shipment, what is your responsibility as a forwarder?”
Question 5
“The vessel has arrived, but the customer hasn’t paid local charges. What do you do?”
Question 6
“Name any three documents used in an export shipment.”
Question 7 -
“Who do you coordinate with daily in your current role?”

Work Location: In person